At Glow Skin, customer satisfaction is our top priority. If you receive a damaged, defective, or incorrect product, we will gladly arrange a replacement or issue a full refund upon receiving the returned item. Replacement shipments will not incur any additional shipping fees.

Key Highlights:

  • Damaged or Defective Products:
    If you notice any defect upon opening your package (e.g., damaged, defective, or incorrect items), please inform our Customer Relationship Management Department immediately by sharing picture or video evidence. You can reach us through our hotline +880 1897-925322 or email info@glowskinbd.com.

  • Replacement or Refund Validity:

    • Non-electronics: Valid within 3 days of receiving the product.
    • Electronics: 15 days’ replacement guarantee for defective or non-functioning items.

  • Non-Exchangeable/Refundable Products:

    • Used or swatched products.
    • Liquid/semi-liquid products.
    • Products returned after breaking the seal.
    • If a product does not suit you or does not match personal preferences (e.g., smell, texture, color, design).
    • Bottoms (panty) from lingerie lines.

  • Wrong Product Ordered by Customer:
    If you mistakenly order the wrong product, we may allow an exchange, provided you cover the return and resending costs. Approval depends on the product type and management discretion.

Return Requirements:

  • Original Invoice.
  • Glow Skin Box.
  • Intact/undamaged product packaging.

How to Return Your Product?

  1. Within Dhaka:

    • We will arrange a free pick-up (conditions apply).

  2. Outside Dhaka:

    • Send your product via RedX Courier Service. If your claim is validated, we will reimburse your courier charges.

  3. Invalid Claims:

    • If we determine your claim is invalid, the product will be returned to you, and you must cover both return and resending expenses.

Contact Us for Support

Glow Skin is committed to providing an exceptional shopping experience and ensuring your trust in every purchase.